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• Managing Organisation:

  City of London

• Contact:

  Geraldine King

• Telephone:

  0208 472 3584 

• Website:

  Click here to visit website

• View Map:

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Project Information

In common with all areas in the City’s Open Spaces, the team at West Ham Park are
committed to maintaining the Park to the highest possible standard. To assist us with this
the staff produced and completed a site based manual for staff containing information and
guidance on all aspects of their work, including:

• The quality of work required
• The safe way in which it should be completed
• Any key risks to be aware of
• Site and task checks and inspections required
• Policies and guidance on all ‘day to day’ issues
• Useful information including an organisation chart and where individuals fit in
• Summary of the West Ham Park Management Plan

The production of this manual is written so that it can be clearly understood and adopted
by staff across all the teams.

How the manual works

The manual for West Ham Park is presented in a hard copy format in a bound folder,
copies of which are then held in the mess room, Park office and the Superintendents
office ensuring all staff have access to them at all times.

The manual contains 74 task based specifications which the staff read through on their
own or for those with learning difficulties or who’s second language is English the
specifications are read to them and tasks demonstrated. In addition the use of pictograms
to identify tasks, tools and protective clothing is used throughout the document to assist
interpretation.

Guidance notes have been produced for all areas of health and safety and sustainability in
the Park and these documents are delivered as a toolbox talk to all of the teams on an
annual bases in addition to the notes in the folder.